Terms of Service & Privacy Policy

Effective Date: January 1, 2024

1. Scope of Services

Empire Fire Protection, Co. ("Empire," "we," "us," or "our") provides commercial fire protection services including, but not limited to:

• Fire sprinkler system design, installation, and tenant improvements
• Inspection, testing, and maintenance in accordance with NFPA 25
• Emergency service and repair

All services are performed in compliance with applicable laws, codes, and standards, including NFPA 13 and NFPA 25.

2. Service Agreements & Payment Terms

All services are governed by written contracts or proposals that define scope, pricing, and project-specific payment terms. Payment schedules may vary based on project type (e.g., progress billing, deposits, or lump sum).

• Failure to make payment as agreed may result in suspension of services until payment is received.
• Service suspension does not relieve the customer from payment obligations.

3. Warranties

Limited warranties may be offered depending on the nature of the work. Warranties are negotiated and documented at the time of contract signing. Unless expressly provided in writing, no other warranties (express or implied) are offered.

5. Licensing & Qualifications

Empire Fire Protection, Co. is a Washington State licensed contractor. Our team holds NICET certifications (Levels I–III) and is qualified in NFPA 13 fire sprinkler design and NFPA 25 inspection, testing, and maintenance.

6. Customer Responsibilities

Customers must:

• Provide accurate project information and timely site access.
• Maintain heating in all areas containing wet sprinkler piping.
• Comply with inspection and testing requirements per NFPA 25 and local AHJ.
• Promptly notify Empire of any system damage, impairments, or emergencies.

7. Website & Platform Use

When accessing or using our website, portals, or future applications (the "Platform"):

• Content Ownership: All content, trademarks, and materials on the Platform are the property of Empire and may not be copied, redistributed, or used without permission.
• User Accounts: If you create an account on our Platform, you are responsible for maintaining confidentiality of login information and for all activity under your account.
• Prohibited Uses: You may not use the Platform for unlawful purposes, to interfere with operations, or to attempt unauthorized access to systems or data.

8. Privacy & Data Collection

We respect your privacy and are committed to protecting your information.

Information We Collect:

We may collect personal information you provide (such as name, email, phone number, and project details), as well as non-personal information (such as browser type, IP address, and website analytics).

How We Use Information:

Information is used to respond to inquiries, provide services, improve our website and Platform, process payments, and comply with legal requirements.

Cookies & Analytics:

Our website may use cookies, tracking pixels, and analytics tools to understand usage, improve user experience, and measure marketing performance.

Sharing Information:

We do not sell or rent personal information. We may share information with trusted third parties who help us operate our business (e.g., IT providers, payment processors) or when required by law.

Data Security:

We take reasonable steps to protect your information, but no method of transmission or storage is 100% secure.

Your Rights:

You may request access, correction, or deletion of your personal information by contacting us at sales@empirefpco.com.

Children's Privacy:

Our services and website are not directed at children under 13, and we do not knowingly collect their information.

9. Intellectual Property

All designs, drawings, proposals, and documentation created by Empire remain our intellectual property unless expressly transferred in writing. Customers are granted a limited right to use such materials solely for the project contracted.

10. Limitation of Liability

To the fullest extent permitted by law:

• Empire's liability is limited to the fees paid for the specific services giving rise to the claim.
• Empire is not responsible for damages caused by third parties, acts of God, or events beyond our reasonable control.

11. Governing Law

These Terms are governed by the laws of the State of Washington. Any disputes shall be resolved in the courts of Kitsap County, Washington, unless otherwise required by law.

12. Amendments

We may update these Terms of Service & Privacy Policy from time to time. Updates are effective upon posting to our website with a revised effective date.

13. Contact

For questions regarding these Terms or our Privacy practices, contact: